At OnlyForMe, customer satisfaction is important to us. If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery with clear photos and order details. For prepaid orders, once the return is approved and passes quality check, a refund may be issued minus original shipping or handling charges where applicable. For Cash on Delivery orders, cash refunds are generally not available; approved cases may be offered an exchange or replacement. Items must be unused, unwashed, and in original condition with all tags and packaging. We work with trusted courier partners such as XpressBees and Shadowfax. Timelines may vary by location. For any questions, please reach us via the Contact Us page.